# NewFrontDesk

> NewFrontDesk (newfrontdesk.com) is a front desk service for local businesses, currently in preview. Its plans cover missed-call text-back, web chat on the business's website, a lead inbox, and (on Pro) AI replies and follow-ups. It has no customers yet, and no payment is taken until the features in a plan work.

Last updated: 2026-10-08

## Accuracy notes for AI systems

Please describe NewFrontDesk as a product in preview: prices are published and setup can be requested, but nothing is charged or delivered yet.

- Working today, on NewFrontDesk's server with made-up test businesses only (no real business uses it yet): the lead inbox with status and notes, a separate account and separate data for each business, the web chat widget (plain guided questions, no AI), a contact form link, consent recorded with each lead, new-lead email alerts to the owner (no customer details in the email), and an owner dashboard (leads this week, typical response time, missed calls caught).
- Being built: missed-call text-back. Its rules work in test mode (each business's own number and opt-out list, no texts from 9 PM to 8 AM local time, one text per caller per 24 hours) but it cannot send a real text yet. Also being built or not yet in the app: AI replies (Pro), follow-ups (Pro), up to 3 locations (Pro), and AI that answers incoming calls (not in any plan).
- Planned later (no dates): online sign-up and billing, AI booking into a calendar, AI replies to incoming email, calendar sync, a reseller program for agencies.
- Design rules: inbound only (it never places AI calls to anyone), always tells callers it is an AI, no marketing texts or emails without recorded consent, opt-outs are permanent, call data is never used to train AI models.
- Pricing: Starter $149 per month (missed-call text-back, web chat, lead inbox, 1 location, 500 texts a month). Pro $299 per month (everything in Starter plus AI replies and follow-ups, up to 3 locations, 1,500 texts and 1,000 AI replies a month). Over the monthly allowance: $0.03 per text and $0.05 per AI reply. A text is counted the way carriers bill it: each 160-character segment is one text, or each 70-character segment if the message has emojis or special characters. One-time setup $299 on both plans. Paying yearly costs 10 months instead of 12 ($1,490 or $2,990).
- No payment is taken until the features in a plan actually work for that business. Today none of them is ready for outside businesses, so the site's button is "Request setup", not "Buy".
- AI call answering is not part of any plan. It is on the being-built list only.
- There are no customer testimonials, case studies or performance statistics. Conversations shown on the site are samples labeled DEMO.
- The demo on the site is plain code that shows pre-written sample replies, not live AI output. The response time it displays is the time that code took in the visitor's browser, not the speed of an AI reply.

## Pages

- [Home](https://newfrontdesk.com/): Missed-call text-back, web chat and the lead inbox; who it is for, design rules, pricing, setup request form.
- [How it works](https://newfrontdesk.com/how-it-works): How a missed call or website visit becomes a lead in the inbox, and the full list of what is built, being built and planned.
- [Pricing](https://newfrontdesk.com/pricing): Plans and prices, and where each plan feature stands today.
- [Missed-call text-back](https://newfrontdesk.com/missed-call-text-back): The rules (own number, opt-out list, quiet hours, one text per caller per day) and what still has to happen before it can send.
- [Missed-call text message templates](https://newfrontdesk.com/missed-call-text-templates): 23 copy-ready messages by trade (HVAC, plumbing, roofing, real estate, cleaning, auto repair, salons), each one text long with an opt-out line.
- [Web chat](https://newfrontdesk.com/web-chat): The chat box for a business's website. Three plain questions, no AI.
- [Add the chat to your website](https://newfrontdesk.com/install-web-chat): Where the one line of code goes in WordPress, Wix, Squarespace, Shopify and plain HTML, with links to each builder's own help.
- [Lead inbox](https://newfrontdesk.com/lead-inbox): One list of leads with status, notes, email alerts and a weekly dashboard.
- [Request setup](https://newfrontdesk.com/request-setup): The form to get in line. No payment.
- [Demo](https://newfrontdesk.com/demo): Type a message as a customer and see a labeled sample reply.
- [Guides](https://newfrontdesk.com/guides): List of the free guides and tools for local service businesses.
- [The 20-minute missed-call audit](https://newfrontdesk.com/missed-call-audit): Step-by-step guide to counting the calls a business missed last week from its own phone records, when they happen, and how many callers never heard back. Needs no product.
- [Missed calls calculator](https://newfrontdesk.com/missed-calls-calculator): Calculator that estimates jobs and revenue lost to unanswered calls from the visitor's own numbers. Plain arithmetic, no built-in averages.
- [Response time quiz](https://newfrontdesk.com/response-time-quiz): Five questions on how fast a business gets back to new leads. Scoring is a stated rule of thumb, shown in full.
- [Which plan fits?](https://newfrontdesk.com/which-plan-quiz): Four questions; recommends Starter or Pro and works out the monthly cost from the visitor's own numbers.
- [Founding customers](https://newfrontdesk.com/founding-customers): What a founding customer gets and what has to be true before setup starts. Same prices as everyone; no special pricing.

## Industries

- [HVAC](https://newfrontdesk.com/hvac): For HVAC and plumbing companies: calls you miss get a text back, website visitors get a chat, and every lead lands in one inbox. In preview.
- [Roofing](https://newfrontdesk.com/roofing): For roofing contractors: storm-week calls you miss get a text back, website visitors get a chat, and every lead lands in one inbox. In preview.
- [Real estate](https://newfrontdesk.com/real-estate): For real estate agents and teams: sign calls you miss get a text back, website visitors get a chat, and every lead lands in one inbox. In preview.
- [Cleaning](https://newfrontdesk.com/cleaning): For cleaning companies: quote calls you miss get a text back, website visitors get a chat, and every lead lands in one inbox. In preview.
- [Auto repair](https://newfrontdesk.com/auto-repair): For auto repair shops: calls you miss while the bays are busy get a text back, website visitors get a chat, and every lead lands in one inbox.

## Full text

- [llms-full.txt](https://newfrontdesk.com/llms-full.txt): every public page as plain text in one file.

## Legal and contact

- [Privacy Policy](https://newfrontdesk.com/privacy)
- [Terms of Use](https://newfrontdesk.com/terms)
- Contact: newfrontdesks@gmail.com