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23 templates · copy and use them anywhere
Missed-call text message templates, by trade.
Plain wording you can send when you miss a call. Each one says who you are, asks for what you need to call back, and tells the person how to stop texts.
Every template fits in one text (160 characters) for a business name up to 30 characters. The samples use a made-up business, Northside Heating. Not legal advice: texting rules vary by state.
Standard
Hi, this is Northside Heating. Sorry we missed your call. Text us what you need and we'll get back to you. Reply STOP to opt out.
129 characters with this sample name · 1 text
Asks for details
Northside Heating here. Sorry we missed you. Text us your name and what you need, and we'll call you back. Reply STOP to opt out.
129 characters with this sample name · 1 text
Short
Sorry we missed your call. This is Northside Heating. How can we help? Reply STOP to opt out.
93 characters with this sample name · 1 text
Asks for details
Northside Heating here. Sorry we missed your call. Text us your address and what the system is doing, and we'll call back. Reply STOP to opt out.
145 characters with this sample name · 1 text
Sorts urgent from routine
Hi, this is Northside Heating. We missed your call. Is it heating or cooling, and is it urgent? Reply STOP to opt out.
118 characters with this sample name · 1 text
Short
Northside Heating: sorry we missed you. Text us what's going on and a tech will call you back. Reply STOP to opt out.
117 characters with this sample name · 1 text
Asks for details
Northside Heating here. Sorry we missed your call. Text us your address and what's leaking or clogged, and we'll call back. Reply STOP to opt out.
146 characters with this sample name · 1 text
Sorts urgent from routine
Hi, this is Northside Heating. We missed your call. Is water leaking right now? Text us and we'll call you back. Reply STOP to opt out.
135 characters with this sample name · 1 text
Short
Northside Heating: sorry we missed you. Text us the problem and a plumber will call you back. Reply STOP to opt out.
116 characters with this sample name · 1 text
Asks for details
Northside Heating here. Sorry we missed your call. Text us the property address and what you're seeing, and we'll call back. Reply STOP to opt out.
147 characters with this sample name · 1 text
Sorts leaks from inspections
Hi, this is Northside Heating. We missed your call. Is water coming inside? Text us your address and we'll call back. Reply STOP to opt out.
140 characters with this sample name · 1 text
Short
Northside Heating: sorry we missed you. Text us your address and we'll set up an inspection. Reply STOP to opt out.
115 characters with this sample name · 1 text
Listing inquiry
Hi, this is Northside Heating. Sorry I missed your call. Which property are you asking about? Reply STOP to opt out.
116 characters with this sample name · 1 text
Asks for details
Northside Heating here. Sorry I missed you. Are you looking to buy or sell, and when is a good time to talk? Reply STOP to opt out.
131 characters with this sample name · 1 text
Short
Sorry I missed your call. This is Northside Heating. How can I help? Reply STOP to opt out.
91 characters with this sample name · 1 text
Quote details
Northside Heating here. Sorry we missed your call. Text us your ZIP code, home size and the kind of clean for a quote. Reply STOP to opt out.
141 characters with this sample name · 1 text
Simple
Hi, this is Northside Heating. We missed your call. What would you like cleaned, and when? Reply STOP to opt out.
113 characters with this sample name · 1 text
Short
Northside Heating: sorry we missed you. Text us what you need cleaned and we'll reply with a quote. Reply STOP to opt out.
122 characters with this sample name · 1 text
Asks for details
Northside Heating here. Sorry we missed your call. Text us the year, make and model and what the car is doing. Reply STOP to opt out.
133 characters with this sample name · 1 text
Checks if it can be driven
Hi, this is Northside Heating. We missed your call. What's the car doing, and can it be driven? Reply STOP to opt out.
118 characters with this sample name · 1 text
Short
Northside Heating: sorry we missed you. Text us your vehicle and the problem and we'll call you back. Reply STOP to opt out.
124 characters with this sample name · 1 text
Booking request
Hi, this is Northside Heating. Sorry we missed your call. Text us the service you'd like and a day that works. Reply STOP to opt out.
133 characters with this sample name · 1 text
Short
Northside Heating: sorry we missed you. What can we book for you? Reply STOP to opt out.
88 characters with this sample name · 1 text
Writing your own
Four rules we build in
- Say who you are in the first few words. The caller may not have your number saved.
- Ask for one or two things you need to call back prepared: the address, the vehicle, what's wrong.
- Always include "Reply STOP to opt out." NewFrontDesk adds it if you forget. How opt-outs are handled.
- Stay under 160 characters so it counts as one text. An emoji drops the limit to 70.
In the app
A preview tool does the checking
- Pick any template with one click; your business name is filled in.
- Try your own wording and see the character count and how many texts it counts as.
- Pick a time and a caller, and see whether the rules would send it, hold it until 8 AM, or stop it.
The app is in test mode: it cannot send a real text yet. See what's built.
Questions
About these templates
Can I use these without NewFrontDesk?
Yes. Copy any of them into your phone or the texting tool you already use. Put your own business name in.
Why does every one end with "Reply STOP to opt out"?
People must be able to stop texts from a business easily, and saying how in the message is the plain way to do it. Rules vary by state, so check with your own attorney.
Why 160 characters?
Phone carriers bill a text in segments of 160 characters, or 70 if it contains an emoji or special character. A longer message still arrives, but it counts as two or more texts.
Should I text someone back at night?
NewFrontDesk never sends between 9 PM and 8 AM in your local time. A call missed overnight gets its text at 8 AM.
Can NewFrontDesk send these for me today?
Not yet. Text-back runs in test mode and cannot send a real text. You can request setup, and no payment is taken until the features in your plan work.
Didn't find your answer? Write to [email protected], or see how it works.
Ready when you are.
Request setup now. No payment is taken until the features in your plan work.
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