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Help
Short, plain answers. If yours isn't here, write to [email protected] and a person replies.
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What works today
The honest list: working, being built, planned.
Status board →Put the chat on your site
One line of code, with steps for common builders.
Install steps →Call forwarding
How your existing line sends unanswered calls on.
Forwarding guide →Plans and prices
Starter, Pro and Premium side by side.
Compare plans →Billing and refunds
When you are charged and how refunds work.
Refund policy →See the inbox
A look-only demo with made-up leads.
Open the demo →Questions
Common questions
Can I use NewFrontDesk today?
You can request setup today. The lead inbox, web chat, form link and new-lead emails work with test accounts. Missed-call text-back cannot send real texts yet. The status board lists exactly what works.
Will I be charged when I request setup?
No. Requesting setup puts you in line and takes no payment. You are charged only once the features in your plan work for your business. See pricing and the refund policy.
What happens after I request setup?
A person reads it and replies by email or phone. When your plan is ready we create your account, send you a link to set your own password, and help you put the chat on your website.
How do I put the chat on my website?
One line of code, pasted near the end of every page. Steps for common website builders are on the install page. No website? You get a form link to share instead.
Do I keep my phone number?
Yes. You keep your existing line and set it to forward calls you don't answer. How call forwarding works.
Will it text people at night or people who said stop?
No. Nothing goes out between 9 PM and 8 AM your time, a caller gets at most one text in 24 hours, and anyone who replies STOP is never texted again. The rules.
Does it use AI to talk to my customers?
No. The chat asks plain questions and the text-back sends the wording you chose. AI features are on the roadmap and in no plan.
Who can see my leads?
Only people who log in to your account. Each business has its own separate data. Our staff see counts, not your customers' names, numbers or messages. More in the privacy policy.
I'm a client and I forgot my password.
Write to [email protected] from your login email. We send a one-time link to set a new one. More answers are under Help once you log in.
How do I cancel or get a refund?
Write to us. The refund policy and the terms say exactly what applies.
Didn't find your answer? Write to [email protected], or see how it works.
Ready when you are.
Request setup now. No payment is taken until the features in your plan work.
One practical guide a week.
Short, plain guides for local businesses on missed calls, follow-up and leads. No sales emails. Read the guides.