Refund Policy

Last updated October 8, 2026

Plain words on what you pay, when, and what happens if you change your mind. Our Terms of Use and pricing page go with this page.

Nothing is charged until it works

Requesting setup or an invoice costs nothing. We take no payment until the features in your plan work for your business. See what is built today.

Setup fee

The $299 setup fee is charged once, on the day your system goes live. It covers work already done for your business by then, so it is not refundable after go-live. If you pay for a year up front, the setup fee is waived. See pricing.

Monthly plans

Your monthly plan starts on go-live day. You can cancel at any time. Cancelling takes effect at the end of the month you have already paid for, and we don't give partial refunds for unused time in a month. To cancel, email us.

Yearly plans

A yearly plan is paid up front for twelve months at the price of ten. You can cancel at any time and keep your service to the end of the year you paid for. We don't give partial refunds for unused time. Questions first? Ask us.

Usage charges

Texts over your plan's allowance are billed at our carrier cost plus 30% and shown on your invoice. Charges for texts already sent are not refundable. Allowances are on the pricing page.

If we make a mistake

If we charged you twice, charged the wrong amount, or charged you after a cancellation took effect, tell us and we will refund the error.

Your price

The price you sign up at is recorded on your account. If our prices rise later, yours stays the same while your plan stays active. Current prices are on the pricing page.

How to ask

Email [email protected] and tell us what happened. A real person replies. Approved refunds go back to the card that paid.