What we shipped, by date.

On the site

• What do missed calls cost you? The calculator now has three boxes. The answer shows as you type, with the arithmetic written out and a link you can copy.
• Book a call. Pick a free 20-minute time and we call you. Times are Monday to Saturday.
• Contact page. One page with the call button, our hours, email and the ways to get started.
• Phone hours. We answer the phone Monday to Saturday, 9 AM to 9 PM Central. Closed Sunday. The hours are in the footer of every page.
• Try the chat. Type into the web chat as a visitor would. It is a demo with a made-up business, and nothing you type is sent or saved.
• After-hours answering. A page on what happens to a lead that arrives after you close.
• Compare. Every comparison in one place.

Comparison pages

Each one uses the other company's public pricing page and now says who each product is best for.

• NewFrontDesk vs HighLevel
• NewFrontDesk vs Quo (formerly OpenPhone)
• NewFrontDesk vs Enzak

Industry pages

Six more pages, each written for one kind of business.

• Dental offices and law offices
• Plumbing, electricians, landscaping and salons

New guides

Seven guides, each with its sources linked. All guides are on the guides page.

• Quiet hours for business texts: the 8 a.m. to 9 p.m. rule
• Appointment reminder texts: what to include
• Google Business Profile: phone number and chat rules
• Spam calls on a business line: the tools that filter them
• What to say when you call back a missed call (scripts)
• How to add a click-to-call button to your website
• Voicemail-to-text on a business line: what the carriers offer

For clients, inside the app

These are behind the client log in. You can look around a made-up account in the sample inbox.

• Reports. Leads in a period against the period before, by source, by status and by day, with a spreadsheet to download.
• My account. Change your password, see where you are signed in, and turn on an optional second step at sign-in.
• Add a lead by hand. For the lead who walked in or called your cell. No text permission is recorded for a lead you add yourself.
• Correct a lead. Fix a name, phone number or email on the lead's page.
• Search. A search box on the inbox looks through every lead by name, number, email or what they need.
• Texts used against your plan. The Texts page shows this month's count beside your plan's allowance. Texting is built but not switched on, so no texts are sent today.
• First 10 minutes. A short checklist on the inbox that ticks itself off as you set up.
• Download your leads. Every lead as a spreadsheet, whenever you want it.
• Forgot your password? Ask for a reset link by email from the log in page. There is also a button to show the password as you type.

On the site

• Sample inbox. A look-only copy of the real inbox and lead pages. Every lead in it is made up.
• Compare plans. Starter, Pro and Premium side by side.
• Help. Short answers to common questions, sorted by topic.

New guides

• What is A2P 10DLC? Texting registration explained
• Why a text is 160 characters, and what a long one costs
• Answering service vs voicemail vs text-back: costs compared

For clients, inside the app

Behind the client log in. The status board says which plan each one comes with.

• Welcome questions. Five short questions at your first sign-in set up your account. You can skip any of them.
• Up to 3 locations (Pro, Premium). Each location gets its own chat line and form link.
• Bookings and a calendar link. Give a lead a date and time, and see your bookings in your own calendar through a private link.
• Follow-up reminders (Pro, Premium). The app reminds you which leads to contact again. You make the call or send the message yourself.
• Review requests (Premium). When you mark a job Won, you get a ready message with your review link. You send it yourself.
• Help page. Answers for clients, inside the app.

• Missed-call text-back. The rules work in test mode. It cannot send a real text yet, so no texts are sent today.
• Automatic follow-up messages. Not built. Today the app reminds you and you send the message.
• Review requests for Starter and Pro. Not built. Premium has them today.
• Online sign-up and billing. Accounts are set up by hand today. Request setup to start.
• Two-way calendar sync. Today bookings flow one way, into your calendar.

Didn't find your answer? Write to [email protected], or see how it works.