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NewFrontDesk vs Quo (formerly OpenPhone): an honest comparison
Quo is a business phone system: numbers, calling and texting for a team, priced per user. NewFrontDesk is not a phone system at all. If you are choosing between them, you are really choosing what problem to solve.
The short answer: Quo is far cheaper and does more with the phone itself. Its plans run $19 to $47 per user a month, every plan includes auto-replies to missed calls, and US texting needs a one-time $19.50 registration plus $1.50 to $3 a month. NewFrontDesk costs $199 to $449 a month, does not replace your phone system, and its own missed-call text-back is still in test mode. If what you need is a business number that texts callers back, Quo does that today for much less. NewFrontDesk is for the owner who wants website chat and all enquiries in one inbox, set up for them. Check what your missed calls cost with the missed calls calculator.
Side by side
| Quo | NewFrontDesk | |
|---|---|---|
| What it is | A business phone system: numbers, calling and texting for a team | Missed-call text-back, web chat and one lead inbox for a local business, set up for you |
| Public price | Starter $19, Business $33, Scale $47 per user a month ($15, $23, $35 billed yearly) | Starter $199, Pro $299, Premium $449 a month |
| Setup fee | US texting registration: $19.50 once, then $1.50 to $3 a month | $299 once, charged at go-live; waived on yearly |
| Texts | Calling and messaging to US and Canadian numbers included; automated texts by API are 1 cent a segment | 500, 1,500 or 5,000 a month included; over that, carrier cost + 30% |
| Missed-call reply by text | Yes, on all three plans: auto-replies to "texts, missed calls, or voicemails" | Built, in test mode: it sends no texts yet |
| Trial | Not stated in what we read | No trial. No payment is taken until the features in your plan work |
| Working for customers today | Yes, an established product | Lead inbox, web chat, form link, new-lead emails. Not yet: texting |
Quo's column is taken only from its own public pricing page, read on October 9, 2026. Ours matches our pricing page and the dated status board.
What Quo's pricing page says
We read Quo's own pricing page. Prices are per user, per month.
- Starter, $19 (or $15 billed yearly). One new or ported number per user, calling and messaging to US and Canadian numbers, voicemail transcripts.
- Business, $33 (or $23 billed yearly). Adds call transfers, phone menus, group calling, analytics, call recording and CRM integrations.
- Scale, $47 (or $35 billed yearly). Adds dedicated onboarding and priority support.
On the feature that matters most here, the page is clear: auto-replies, described as "Automatically respond to texts, missed calls, or voicemails with pre-defined messages," carry a tick on all three plans.
Texting to US numbers needs carrier registration, which the page prices at a "$19.50 one-time" review and setup fee and a messaging fee of "$1.50 - $3/month." What that registration is, and why every provider asks for it, is in what is A2P 10DLC.
The real difference: your phone, or what comes in around it
Quo gives your business its phone line. Calls ring in its app, your team shares numbers, and a missed call can get an automatic text. To use it you move your calling onto Quo.
NewFrontDesk leaves your phone where it is. It sits beside it: a chat on your website that takes details, a form link, and one inbox with a status on every enquiry. The steps are on how it works. The two can be used together.
When Quo is the better choice
- You need a business phone number, shared with a team, with texting.
- You want missed callers to get an automatic text today. Quo includes it on every plan; ours is not live yet.
- You have a small team and per-user pricing keeps the bill low.
- You are happy to set up your own messages and registration.
If that is you, go with them. A tool you can switch on today beats one that is still in preview. Either way, first find out what your missed calls are worth with the missed calls calculator.
When NewFrontDesk may fit better
- You already have a phone you like and do not want to move your calling.
- Your enquiries come through your website as much as the phone, and you want them in one inbox.
- You want the setup done for you at a fixed price.
See all three plans on compare plans, or find yours with the which plan quiz.
What we have not checked
We have not used Quo. We read its public pricing page and nothing else, so we say nothing here about its support, its app or how well it works. Features and prices change; its own page is the final word. NewFrontDesk is in preview with no paying customers yet, which is a real difference and belongs in any fair comparison. Questions about us: call (346) 913-7215 or request setup.
Sources
Prices are Quo's own published figures as read on October 9, 2026, in US dollars. We are not affiliated with Quo and have not used its service. Quo is a trademark of its owner.
Found this useful? We publish practical guides like this for local businesses, and we build the tool that does the follow-up part for you.
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Next steps
Answering service vs voicemail vs text-back
What a live answering service, plain voicemail and missed-call text-back each cost and do, with public prices read on October 9, 2026, and when each one fits.
Read next →Compare plans
Starter, Pro and Premium side by side: price, texts included, locations and every feature, with where each feature stands as of October 9, 2026.
Read next →What a missed call costs
How to work out what a missed call costs a plumbing, HVAC, roofing or cleaning business, using your own call records instead of made-up averages.
Read next →Questions
About this comparison
Is Quo cheaper than NewFrontDesk?
Yes, by a wide margin for a small team: $19 to $47 per user a month against our $199 to $449 a month. They are different products, so compare what each one does, not only the price.
Can I use Quo and NewFrontDesk together?
They do different jobs, so yes in principle: Quo as the phone system, NewFrontDesk for website chat and the lead inbox. We have not tested the two together.
Is NewFrontDesk live?
It is in preview. The lead inbox, web chat, form link and new-lead emails work today. Missed-call text-back is built but sends no texts until carrier registration is approved, and no payment is taken until the features in a plan work. The dated list is on the status board.
Didn't find your answer? Write to [email protected], or see how it works.
Ready when you are.
Request setup now. No payment is taken until the features in your plan work.