Terms of Use
Last updated October 6, 2026
Attorney review pending. These terms have not yet been reviewed by an attorney and may be revised after that review. The date above will change when they are.
These terms cover your use of newfrontdesk.com. Separate customer terms will apply to businesses that use the NewFrontDesk service once it is available.
Preview
NewFrontDesk is in preview. You can request setup, but nothing is charged or delivered yet. This site describes how the product is designed to work. Some of what it describes is not built yet; the status list says what is. Features may change before launch.
Setup requests
Requesting setup puts you on a contact list. It is not a purchase and it is not a promise that the service will be offered to you. You can ask to be removed at any time.
Pricing
Prices are shown on the pricing page. No one is charged anything through this site, and we take no payment until the features in a plan work for that business.
The demo
The demo shows sample replies written by us to illustrate the product. They are examples only. They are not advice, quotes or commitments from any business.
How the service is meant to be used
- NewFrontDesk is designed to respond to people who contact a business: texting back calls the business missed, chat on its website, and replies to texts. It will not make outbound AI calls.
- Businesses will need consent before NewFrontDesk sends marketing texts or emails for them, and must honor opt-outs.
- The service may not be used to make decisions about housing, employment, credit, insurance or similar matters.
Usage and billing
Each plan includes a monthly allowance: 500 texts on Starter, and 1,500 texts and 1,000 AI replies on Pro. Over the allowance, each extra text is $0.03 and each extra AI reply is $0.05.
Texts are counted the way phone carriers bill them. Each segment of up to 160 characters is one text. If a message contains emojis or special characters, each segment is up to 70 characters. So a 300-character message counts as 2 texts, and a 100-character message with an emoji also counts as 2.
We take no payment until the features in a plan work for that business. The remaining billing terms, such as billing dates and cancellation, will be published before we take any payment.
No guarantees
This website is provided as is. Nothing on it is legal advice.
Contact
Questions: [email protected].
Ready when you are.
Request setup now. No payment is taken until the features in your plan work.
One practical guide a week.
Short, plain guides for local businesses on missed calls, follow-up and leads. No sales emails. Read the guides.